Appointments.
Booking an appointment at St Johns House Medical Centre.
We’ve made it easy for you to receive the help you need.
You can request an appointment using our online feature. Your request will be triaged and you will be contacted by a member of the practice team. Please fill out this form if you have a medical issue. Please only use this for routine requests, if more urgent please ring the surgery.
Your request will be subject to our usual triage process to ensure that the most appropriate member of the team addresses your concerns.
If you are sending a photo, please DO NOT include any intimate areas.
NHS 111 online: Check your symptoms - NHS 111 online offer a symptom checker and can advise you of an appropriate care pathway, we encourage all our patients to check this before filling out this form.
Please note that we may reply via your email account or NHS app. Due to this please make sure you have downloaded and registered for the NHS app and have turned ON notifications.
Alternatively, you can call the practice on 01905 421688 for any appointments you may want to book. We offer a call back service as peak call times so you do not need to wait on the phone to speak to a member of the reception team.
How to book an appointment.
All consultations are by appointment only at St Johns House Medical Centre, so please plan ahead and book in advance as much as you can. Please contact us on 01905 421688 to book an appointment. There are slots for urgent appointments every day, so if you’re in need of one of these appointments then please call us as soon as the line opens.
We can send out text reminders one week before and the day before your appointment so that you don’t miss it. If you’d like to take advantage of this service, please provide the Receptionist with your phone number when you call to book an appointment.
Booking via Phone
Most of our appointments are booked via phone call. If you’d like to book an appointment, please call us on 01905 421688. The Reception team will ask some questions on behalf of the GP as it may be more appropriate for them to refer you to a different service, such as urgent care or A&E. This is all based off the GPs advice, so please be patient with our Reception team!
Booking Online
You can also book appointments online by visiting the NHS App. This helps relieve pressure from our phone lines, allowing for urgent calls to be answered in a timely manner. If you’d like to book appointments online, please download the NHS App.
Urgent Appointments
We reserve a number of appointments each day for urgent cases. If you need to see a doctor urgently, please call us as soon as we open at 8:00am and advise the Receptionist at the time of booking. Please ensure that you only request an urgent appointment for treatment of conditions requiring immediate consultation.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01905 421688 to use our check and cancel service, or by logging in to your preferred online service (such as the NHS App). Please click the relevant button below to cancel your appointment.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money, and make it harder for the rest of our local community to access appointments with us.
Home Visits and Telephone Advice.
Home Visits
Home visits are available for patients who are either housebound or unable to visit the Practice due to illness. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Practice on 01905 421688 before 10:00am if you require a home visit, to give the clinician time to plan the visits.
Visits usually take place between 12:00pm and 2:00pm.
Telephone Advice
Telephone advice is accessible by contacting our Reception and asking for telephone advice from a GP or Practice Nurse, after which someone will be in touch to give you advice over the phone.
Need help urgently?
Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
NHS 111
Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.