Prescriptions.

How to order your prescription, and when to collect itt.

The quickest and easiest way to order prescriptions is through the NHS App.

If you are registered with the NHS App or Patient Access, you can order your prescriptions online.

If you do not have one of these apps, you can click the relevant button to visit their websites and register for an account.

How to order your repeat prescription.

 

Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. 

If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways.

Please note that it takes 72 working hours for prescriptions to be processed.

Ordering your prescription online

The quickest and easiest way to do this is by using the NHS App.

You can also use Patient Access, or the Practice’s Online Consultation tool, to order your prescriptions online. Please login using the buttons above to order your repeat prescriptions.

Ordering your prescription in person

Alternatively, you can drop off your repeat prescription slip at reception or drop it in the post box by the entrance to the Practice - just tick the items you require and drop it into the box at reception.

Home Delivery services

Most pharmacies operate a home delivery service now. Simply request your prescription from us then notify a local pharmacy. If they are able to, they will collect the prescription and bring the items to your home.

Find a local Pharmacy

Click the button below to visit our Pharmacy page, which shows you how to find a local pharmacy that you can nominate as your place of choice to collect prescriptions from.

 FAQs

  • Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time. 

    Please note that it takes 72 working hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy. You can find examples of this in the section below to help you work out when to expect your prescription to be ready.

    Ordering your prescription online

    1. NHS App: The quickest and easiest way to order prescriptions is by using the NHS App.

    2. Patient Access: Another way is via Patient Access. We’ll need to create a Patient Access account for you, if you don’t have one already - so if you’d like us to do so, please get in touch with the Practice and we’ll help you get registered. If you have a Patient Access account, you can log in using the button below and order your prescription via their portal.

    3. Patient Triage: You can also place a request via patient triage without the need to register for an account. One of our receptionists or another member of staff will action your request or get in touch if we need more information from you.

  • Under normal circumstances, it takes 72 working hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy. This can be faster or slower depending on demand on our doctors to sign your prescription and demand on your pharmacy.

    Here’s when you can expect your prescription to be available, depending on when you order:

    • Ordered by noon Monday - ready to collect from noon Thursday

    • Ordered by noon Tuesday - ready to collect from noon Friday

    • Ordered by noon Wednesday - ready to collect from noon Monday

    • Ordered by noon Thursday - ready to collect from noon Tuesday

    • Ordered by noon Friday - ready to collect from noon Wednesday

    Please remember it is your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.

    Please remember to allow extra time for prescriptions to be processed during bank holidays.

  • If you require medication that you cannot see on Patient Access please request it by calling the Practice. Please be advised this can take up to 3 working days - so please make sure to ask well in advance to make sure you don’t run out of your required medication.

  • We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.

  • We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and check-ups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate check-up.

  • Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

  • Please let us know the name of the medication requested and reason why it is being requested. For example stating “eczema cream” is not very specific and this will lead to delay in medication being issued - so please use the right names wherever you can.

  • Yes. Go to: https://www.nhs.uk/live-well/healthy-body/your-medicine-cabinet/ to find out more.